And frankly, we did not do a very good job of communicating all of these challenges quickly and transparently. We had to figure out how to consolidate them and ship them out (and do so without creating any extra costs for our backers).

Because inventory was distributed all over, we found ourselves in a situation where the inventory we needed for some of those replacement packages was often split across 4 different countries. On top of that, for this campaign, we used 3 fulfillment partners around the world in addition to our own fulfillment center in the US. As a result, we’ve had to send out significantly more replacement packages than we’ve ever had to do on a previous campaign, which then led to inventory challenges. We’ve seen the longest international shipping times ever (with some packages taking over 3 months to arrive after we’ve shipped them out), and there has also been a record-breaking number of packages lost in transit. We thought we had dodged the bullet when we received all the Here to Slay games at our warehouse last year, but that was only the start. In the meantime, I want to provide some context for what’s been happening behind the scenes (and I apologize for not posting an update like this sooner!)įirst of all, COVID has massively disrupted shipping and logistics around the world. We plan to continue watching all of these packages carefully. If you are waiting on a pledge and don’t have an email from us with tracking by the end of the day on March 15, please email us at to make sure we get you sorted. I wish that it could’ve been as simple as fulfilling another 0.5% in a couple of days and doing a little victory dance, but things have plicated.Īs of March 15 2021, we will have officially shipped out all remaining pledges that we've received completed surveys for, including reshipments for any that we’ve confirmed as lost in transit. You may remember an update from me saying we had fulfilled 99.5% of packages on time back in September. I want to at least provide you the best explanation I have for what’s been going on, since it’s uncharacteristic for us to still have a handful of outstanding pledges nearly 8 months after the first packages started to be delivered.

We are approaching the finish line with this campaign, but the last few packages have been quite tricky for a number of reasons.

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